Partner with us and take your digital game to the next level! With our expertise and support, we can help you find the perfect products, handle website maintenance and support, and relieve you of the technical burden. Let’s take the first step towards your digital success – reach out to us now by filling out the form below!
Our Approach
We’re thorough and process driven, so when it comes to our approach on keeping your site secure, maintained and operational, we cover all our bases to ensure the service you’ve engaged us for is the best you’re going to get anywhere.
The Setup
Maximize the potential of your website with our expert website management services. Our process begins with getting to know your business and website, allowing us to tailor our support and maintenance solutions to meet your unique needs. Trust us to keep your site running smoothly with monitoring tools, a secure staging site, and comprehensive backup services.
Monitoring & Upgrades
After initial setup, we continuously monitor and secure your site against any potential threats. Trust us to handle all agreed upon updates and maintenance, freeing you to focus on running your business. We continue to monitor your site on a regular basis and perform any necessary updates to keep it running smoothly and protected against any potential threats.
Reporting
At the end of every month, we present a comprehensive changelog report highlighting all the work performed on your website. Our aim is to provide you with valuable insights and technical advice that can help you optimize your website and maximize its potential. As part of our commitment to delivering exceptional customer service, this report is accompanied by expert recommendations that are designed to help you achieve your goals and achieve your desired outcomes.
You're In Good Company, Our Portfolio Speaks For Itself!
Case Study: Business Chicks
Do you do once-off maintenance packages?
Yes, we offer an once-off service to update your website, scan for virus and malware and implement changes to update your site. That being said, we do recommend keeping your site maintained, just like a car it needs constant servicing and updates to keep it running smoothly.
How does the website support work?
You can contact our team directly via phone or email, and based on the type of priority level the issue is, we can rectify the problem within the hour.
How long are your contract terms for?
Our packages have no locked in contracts, we offer month by month services which you can cancel with very short notice!
Why does my website need maintenance?
If you’re running an open source website such as a WordPress or WooCommerce system, you need support as there are constant updates to their software. All websites are prone to attacks, and servers change software all the time and older versions no longer get supported by providers, so upgrading your site is essential to keeping you online and operational.
What if I'm looking to rebrand and just need some quick support now?
That’s fine, we offer design services and digital transformation services that can also accompany your rebrand or if you just need some support now while you wait for another agency to complete the re-branding project, we can do that too.
My other agency is not responsive and we don't know how to gain access to the website, can you help?
100% – we see this happen often and depending on the situation we have various ways to regain control as well as migrate your site away from their servers to ensure you have full control of your digital assets.
We exist to empower your digital growth, so everything we do is in the best interest of providing you a smooth and seamless experience online.
Do you also run plugin audits?
Has your previous developer or agency installed 10s to 100s of plugins on your website, and now it’s performing slow and any update breaks the site?
We’ve faced this many times and we do offer a service that we can add ontop of the maintenance to audit the site and remove any unnecessary plugins.
Can I use the maintenance package to complete development work?
Our basic packages don’t offer this service, but we can always tailor a bespoke package to match your needs as a business.
Reach out and we can discuss how we can work together as your digital partners.
Client Testimonials
We’re not just an agency providing website support and web development services. We’re consultants and we love to work with you and provide advice on how you can better utilise your tech-stack and digital assets to grow. If you don’t believe us, take a look at the wonderful reviews left by our happy clients.
Enquire Now
Our team is ready on stand by, and we’re located in Australia & USA, meaning you get a longer work clock and support. Reach out now, and let’s chat.
“I'd love the opportunity to work with you and show you the difference with engaging with us versus another agency. Our price reflects the level of service, dedication and experience we offer that you won't find anywhere else. I graduated as a Software Engineer, and we're technically and commercially minded, so feel at ease knowing we have your best interest in mind.”
Wilson PoonManaging Director, Whitetower
