Privacy Policy

Whitetower Digital Pty Ltd. (“Whitetower”) is committed to providing you with the best possible customer service experience. Whitetower is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Whitetower customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Whitetower takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Whitetower reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Whitetower reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Data storage and retention:

Whitetower take reasonable steps to protect the personal data we collect from misuse, interference and loss and to protect it from unauthorised access, modification or disclosure.  All data is encrypted at rest and physical and digital access is heavily restricted.  Data is held on our local servers and within the servers of carefully selected 3rd party cloud-based data solution providers, where required, some of which may be hosted overseas.

Data collected from third-parties is stored until such time that it is no longer reasonably required.  As individuals may contact Whitetower to request suppression from our databases and those of our related suppliers, the data retention period is more than 1 year. This allows for suppressions to occur when a related request is made. It also enables us to help our clients to restrict the frequency with which they contact individuals regarding their services.  When Whitetower no longer require data stored, we take reasonable steps to ensure that we destroy or de-identify the data.

Data collected from membership websites we run is stored until such time that it is no longer reasonably required.  As membership of our sites is perpetual and members may contact Whitetower Digital Pty Ltd to request suppression from our marketing communications and those of our partners and their agencies, this time period may be substantial. This allows for suppressions to occur when a related request is made. It also enables us to help our clients to restrict the frequency with which they contact individuals regarding their services.

Contacting Us

If you’d like to discuss our privacy policy, or if you have any questions regarding your privacy while visiting our website, do not hesitate to contact us:

Whitetower Digital Pty Ltd: Suite 203, 491 Kent Street Sydney NSW 2000 Australia